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FAQ

SHIPPING/PRODUCTION TIMES

How long is the production time?

Production time can vary between 3-7 business days for personalized mats.

Shipping times can vary during busy times of the year or if we get an influx of orders.  We will try to keep you apprised as to the average at any point and time.


How do you handle RUSH orders?

Please note we are treating all your Closing Gift orders as rush orders.  Therefore we will not be offering a production time rush.  Our intention is to ship all your orders from our Welcome Home Collection within 3-5 business days.  COVID-19 does continue to have an impact on our ability to receive some of our materials and supplies.  While we make every effort to minimize the effects, we do reserve the right to have unannounced, unexpected delays in production.

We offer faster shipping options:

FedEx 2Day®  &
FedEx Standard Overnight®  

Where can the mats be shipped?

We can ship anywhere in the contiguous 48 U.S.


How much is it to ship mats?

We charge a $14 flat rate to ship all orders Fedex Ground or FedEx Home for our Welcome Home Collection.  Other shipping charges vary depending  upon the product purchased and the delivery address.  These charges are calculated prior to your finalizing the order during online checkout.  Delivery to states within the contiguous 48. Not including Hawaii, Alaska and Puerto Rico or international.

Where do my mats ship from?

The Welcome Home Collection ships from our production facility in Longwood, FL.   All other products ship from various locations within the 48 contiguous states.


 

 

What is flock?

Flock is a soft material for stuffing cushions, quilts, and other soft furnishings, made of wool refuse. It provides a raised velvet-like texture to the doormat.

 

Does the packing slip show the price of mats?

No. All pricing information is kept off of the packing slip.


How much is it to join?

Membership is free.

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